Terms and Conditions

Effective Date: 2026-01-25

1. Acceptance of Terms

By accessing and using the applications "Notify My Client for Business" (for Service Providers) or "Notify My Client – Client" (for Clients), further in the text for both application “App” or “Apps”, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, you may not use the App.

2. Services Provided

Based on the version you use, the App provides scheduling, notification, and client management functionalities. The App is provided "as is" without warranties of any kind.

3. Client and Service Provider Registration

During the registration process, user needs to provide information such as a "Name" or "Display Name" as a mandatory information. Clients may also register a "Unique ID", which may be an ID/number assigned by local authorities to help Service Providers identify the Client more accurately. Other data will be required for registration purpose, e.g. a “Country”, which defines area of your interest. Such data may be changed later, while your account is binded to the email address or e.g. Google account used during the registration process.

4. Client Protection and Privacy

Clients can switch their profile from "Public" to "Private" mode, which ensures full privacy. In "Private" mode, no Service Provider can find the Client until the Client explicitly whitelists a Provider. Clients may also block specific Service Providers (Blacklist) to prevent any further interaction.

5. Language Disclaimer

The official and legally binding version of these Terms is the English version.

The App’s default language is English, while other languages available in the UI are provided through automated translations for convenience only. Some system messages or push notifications may remain in English. In case of discrepancies, the English version prevails.

6. Push Notifications

By using the App, you acknowledge and agree that push notifications are an essential part of the service and may be delivered to your device unless disabled at the operating system level.

Default push notifications are created in English languages. Depending of the payment plan, Users may have an option to customize certain notification types in their own language to better reflect their needs.

Push notifications are scheduled for the exact defined time. For better efficiency of push notification distribution to Clients and Client perception, push notifications are distributed evenly around defined time, e.g. plus or minus 15mins. This interval can be changed, depending of the type of push-notification.

In some cases, delivery may be delayed due to network availability, device battery status, or system settings on the recipient device.

Cancelation push notifications will be delivered to the Client when the Service Provider removes the Client from the reservation slot or when the reservation is deleted.

If Service Provider uses an option to allow cancelation of reservations to Clients, Service provider will be notifed with push notification upon cancelation by Client.

If Service Provider uses an option to make a Public slot, where any Client can join, a Service provider will receive a push notification when a Client joins.

• “Last login wins” principle explanation for Clients and Service Providers, to be able to receive push-notification:
  • Clients can have only one mobile device active, in the sense of ability to receive push-notifications. The last device that logged in “wins”; it replaces previous device.
  • Service Providers can have 1 or multiple devices active and able to receive push-notifications. It means that Service Providers can have a team accessing the same account on various devices. Number of active devices is determined by the purchased Plan. If number of devices exceeds number defined by the plan, a principle “Last login wins” is also applied. Replacing a device in such edge case can be done by simple logout/login by all devices (team members) that need to stay active.

We cannot guarantee notification delivery in edge cases (e.g., device change, logout). It is your responsibility to log in so your device is registered as active.

For the successful delivery of push notifications it is necessary that the mobile phone is turned on, has a network connection and that the notifications are not blocked by the Android/iOS system.

6.1. Notifications Reliability

If the delivery of the push-notification fails for any reason, the App will anyhow provide the notification information to the recipient by marking a "bell" sign on the App home page in red color. The same info will remain even if the user unintentionally deletes the push-notification from the notification tray on the mobile phone. This ensures that all new notifications reach the user.

7. User Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You must be legally authorized to use your credentials and all data in your profile. We are not responsible for misuse of User data under any circumstances.
• You agree to provide accurate and up-to-date information.
• You are responsible for any activity under your account. The purpose of the App is to help organize your activities, for both Service Providers and Clients. Marketing activities such as sending push notifications or creating reservations for random users are treated as misuse. Clients have the option within the app to block such attempts.
• If the Service Provider opens an account in Trial period and/or does not use it after payed licence expiration for 30 days, we keep the right to delete such profile without prior notice.
• If any user uses a Display Name (search identifier in applications) which is not appropriate or if does not have the right to use it, we keep the right to delete such profile without prior notice.
• Service Providers are not allowed to use generic names which do not precisely identify them, names need to provide clear distinction. E.g., it can not be only "Dentist", "Fitness club", or similar generic name. We reserve the right to change that name identifier without prior notice. We reserve the right to suspend user account temporariliy or permanently delete the account if violation of this rule is repeated.
• We reserve the right to immediately suspend or delete your account without prior notice in case of misuse or violation of these Terms and Conditions. By accepting these Terms and Conditions you explicitly confirm that you understand that no refund will be issued in case of misuse of the App.

8. Emails

We reserve the right to send you emails containing important information such as license renewal, application improvements, security notifications, etc.

These communications are considered essential for the operation of the App and may not be opted out of.

9. Licensing and Payments

Access to certain features may require the purchase of a Plan (set of features supported for predefined time period), which represents a license for App usage.

We reserve the right to modify pricing or licensing terms with prior notice.

Payments are processed by third-party provider only on the secure payment page. We will never ask you to provide your payment credentials (e.g. payment card number) by any other means, in emails, chat, phone communication, or similar.

9.1. Subscription Plans

"Notify My Client – Client" is free to use for Clients.

"Notify My Client for Business" includes a free trial period, after which a subscription is required. By purchasing a subscription, you obtain a license to use the App features included in the chosen subscription Plan (details of features supported are described within the App).

9.2. Refund policy

By purchasing a subscription, you acknowledge and agree to the following:

I. Free Trial Period

A free trial is provided to allow you to evaluate the App and its features before making a purchase.

II. Responsibility to Cancel on Time

It is your responsibility to cancel the subscription before the next billing cycle. Cancellation takes effect at the end of the current billing period, and no refund will be issued for the remaining days. The App provides service until the end of the valid subscription period.

You may receive a banner notification a few days before license expiration within the App and/or by email to help you recognize billing transactions that will occur automatically, driven by the payment service provider that handles subscriptions.

III. Misuse of the App

In cases of App misuse, violation of Terms, or fraudulent activity, we reserve the right to suspend or delete the account without issuing any refund for the remaining subscription period.

IV. Technical Issues

Temporary unavailability due to maintenance, third-party service interruptions (e.g., Firebase/FCM), or device-related issues does not constitute grounds for a refund.

V. Refunds Required by Law

If applicable laws in your jurisdiction mandate a refund in specific circumstances, such requests will be handled in accordance with those legal requirements.

VI. Discretionary Refunds

Refunds, where applicable, may be issued by us through the payment processor and not by any other means. Although refunds are generally not provided once a subscription has been charged, we may approve a refund at our discretion in cases where we determine it is appropriate or necessary. Any such refund is voluntary and does not create an obligation to issue refunds in the future.

10. Data Protection and Privacy (GDPR)

10.1 Processing of Personal Data

The App processes personal data strictly for the purpose of enabling its services. By using the App, you consent to the collection and processing of your personal data in accordance with applicable data protection laws, including GDPR.

10.2 Deletion of Account Data

You can request deletion of your personal data by deleting your account.

Your account and associated data may be deleted immediately or scheduled for deletion subject to anti-fraud and misuse-prevention policies related to free trial abuse. Once the retention period has elapsed, data will be permanently erased.

10.3 Security Measures

We implement reasonable security measures but cannot guarantee complete data protection.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of your data.

10. Disclaimer of Liability

The App is provided without warranties of any kind, express or implied.

We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the App.

We do not guarantee uninterrupted availability of the App and may perform maintenance or updates at any time.

To the maximum extent permitted by law, our liability is limited to the amount you have paid for the subscription during the 12 months preceding the event giving rise to the claim.

You use the App at your own risk.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Croatia. Any disputes shall be subject to the exclusive jurisdiction of the courts in Zagreb, Croatia, in local language.

12. Amendments

We may update these Terms from time to time. Any changes will take effect upon their publication within the App or on our website, unless otherwise required by law. For material changes, we may require you to actively accept the updated Terms before continuing to use the App. Continued use of the App after changes have been published constitutes your acceptance.

13. Miscellaneous

Recommended system font size in App is Normal or Large for better visibility of the user interface.

Legal Entity

Notify My Client is operated by:
NMC digital solutions, obrt za usluge
Croatia
For all inquiries related to these Terms, please contact:
support@notifymyclient.com